Refund policy

At In My Element, we are committed to delivering thoughtfully crafted home décor with the highest standards of quality and care.

If your order arrives damaged or defective, please notify us within 7 days of delivery by contacting our customer support team. Kindly share clear photographs of the damaged item(s) along with your order details. Upon verification, we will initiate a replacement or refund as appropriate.

Please note:

• Returns are only accepted in the case of transit-related damage.
• We are unable to accept returns for any other reason, including a change of mind.
• Cancellations are not permitted once an order has been placed.

For any questions or assistance, please don’t hesitate to reach out — our team is here to help ensure a smooth and satisfying experience.